Returns Policy

 

We want your shopping experience either online or in our store to be entirely satisfying so that you will want to shop with us again. If this is not the case, please contact us so that we can make sure we meet your expectations.

Here + Now and our suppliers adhere to the Australian Consumer Law for consumer guarantees and returns.  If you believe a product is faulty, please contact us as soon as possible.  

Online 14 day returns

 

If an item is damaged during delivery, or you believe it is not as described online, or for any other reason, please contact us within 14 days first before sending it back to us. 

 

You are welcome to return items to us as long as they are unused and in a pristine saleable condition with the original packaging, with purchase receipt and we will refund your cost of the goods. Clothing items must be unworn and unsoiled and with their original tags and labels still attached.

Exclusions

 

We do not provide refunds for changes of mind. For hygiene reasons and for your protection we  do not offer exchange or refunds on earrings.

How online returns work 

 

Please contact us first with details of the product you wish to return, prior to returning the goods. We will provide you with return postal details. Please note that we do not provide free returns for products that are not faulty.  Then pack the products safely into a suitable package, address the parcel and post it to us.  Please take care with packaging the items as we can not take responsibility for any damage in return transit.

Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods. Please allow 2 - 7 days for the refund to appear on your credit card to allow for bank processing.

Faulty goods: should you believe a product is faulty on receipt, please contact us immediately to discuss the best course of action. Please do not return products without first contacting us.

 

It is the customers responsibility to return the goods at their own expense. If posting it is strongly recommended to use some form of registered post. 

 
 

Privacy Policy

 
 

We understand that you value your privacy and wish to have your personal information kept secure. Our Privacy Policy describes generally how we manage your personal information and safeguard your privacy.

We are bound by and comply with the Australian Privacy Principles provided in the Federal Privacy Act 1988.

 
Types of information we collect

 

We only collect personal information that is necessary for us to conduct our business as a provider of goods and service.

The personal information we collect will include information you give us. 

When collecting this information, we will do so only by lawful and fair means and not in an unreasonably intrusive way.

This personal information may include your name, address and contact details. When making an online purchase credit card details are collected and processed by third party payments processing entities such as Stripe and Paypal to enable the transaction to occur. Credit card information is not collected by us in the course of conducting our online business.

By providing us with your email address, you consent to us using your personal information to send you information about our products and services. You will be given the opportunity to "opt out" or unsubscribe from receiving communications from us. Alternatively, you may contact us at hello@hereandnowkv.com.au to "opt out" of, or unsubscribe from, any future communications. We will use all reasonable endeavors to comply with that request within a reasonable period, and in any event, within five business days.

How we collect information

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

 

Why we collect information

We collect Non-personal and Personal Information for the following purposes:

  1. To provide and operate the online sales Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices, and for promotional messages that you sign up for;

  4. To comply with any applicable laws and regulations.

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How we store, use, share and disclose site visitors' personal information

 

Our online store is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

Here + Now does not disclose or share your personal information with any third parties.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS (Payment Card Industry - Data Security Standards) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with our site visitors


We may contact you to troubleshoot problems with your purchase, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How you can withdraw your consent


If you don’t want us to process or hold your data anymore, please contact us at hello@hereandnowkv.com.au or send us mail to:

Here + Now, 1/165 Moss Vale Road Kangaroo Valley, NSW 2577.

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, please don't hesitate to contact us via email at: hello@hereandnowkv.com.au or send us mail to: Here + Now, 1/165 Moss Vale Road Kangaroo Valley, NSW 2577.

 

Freight Information

 
Shipping method

 

We ship purchases via Australia Post. Smaller items like jewellery will be shipped in padded post bags, while larger items such as throws or clothing will be shipped in sturdy cardboard post bags.  If you would like your items to be sent by registered post, please get in touch with us directly as this costs extra.

 

Shipping costs

 

Shipping costs are calculated according to weight, in three common weight ranges: up to 0.5 kg., 0.5 to 3 kg., and 3 to 5 kg.

Shipping areas

 

We only ship within Australia and the Asia/Pacific region. We do not ship to countries within the European Union. If you are outside Australia, please contact us by email so that we can calculate shipping costs.

 

Shipped or in store pickup

You can purchase online and have the item(s) shipped to you, or you can choose to pick up in store if you are coming down to beautiful Kangaroo Valley.  And don't forget you can receive 15% off in-store pick up purchases if you are staying at Tall Trees@KV!

 

 

Contact Us

Karen:  0408 431 083

hello@hereandnowkv.com.au

Opening times:

24/7 Online

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